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FAQ

My order hasn't arrived yet. Where is it?

We're sorry your order hasn't arrived yet! Please check your order confirmation email for the estimated delivery date. You can also track your order using the tracking link provided in your shipping confirmation email. If the estimated delivery time has passed and you still haven’t received your order, please contact our customer support team with your order number—we’ll be happy to help you locate it.

Do you deliver on public holidays?

Delivery on public holidays may vary depending on the courier service and your location. In most cases, orders are not delivered on national or local public holidays. If your order is placed around a holiday, it may take a bit longer to arrive. We’ll keep you updated with tracking information so you know exactly when to expect your delivery.

Do you deliver to my postcode?

We deliver to most areas across the country. To check if we deliver to your postcode, simply enter it during checkout or use our postcode checker on the delivery information page. If we’re unable to deliver to your area, we’ll let you know right away before you complete your order.

Is next-day delivery available on all orders?

Next-day delivery is available on most orders placed before our daily cut-off time, but it may not apply to all items or locations. Some products may require additional processing time, and certain remote areas may have limited delivery options. You can check availability during checkout before completing your order.