Last Updated: 06-03-2025
Thank you for shopping at Shopefly. We strive to provide the best shopping experience and ensure customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- You have 7 days from the date of delivery to return an item.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Certain products such as perishable goods, personalized items, intimate or sanitary goods, and gift cards are non-returnable.
- A receipt or proof of purchase is required to process your return.
- To initiate a return, please contact our customer support at info@shopefly.com with your order details.
Refunds
- Once your return is received and inspected, we will notify you about the status of your refund.
- If approved, your refund will be processed to your original payment method within 7 business days.
- Shipping costs are non-refundable, and return shipping fees may apply unless the return is due to a defective or incorrect item.
Exchanges
- We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@shopefly.com.
Late or Missing Refunds
- If you haven’t received a refund within the stated time, please check with your bank or payment provider. It may take some time before your refund is officially posted.
- If you still have not received your refund, please contact us at info@shopefly.com.
Shipping Returns
- To return your product, you should mail it to: Shiv Residency, Hathuran Road,Tarsadi,Kosamba,394120.
- You are responsible for paying for your own shipping costs unless the return is due to an error on our part.
- If you are shipping an item over 5000 amount, you should consider using a trackable shipping service.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at info@shopefly.com.